Skipaki Pro FOR OPERATORS
Refund Policy
1. Who processes your payment
Skipaki Pro subscriptions are sold and billed by our reseller, Paddle.com Market Ltd (“Paddle”), which acts as the Merchant of Record for every order. Paddle issues your invoice, collects applicable VAT and processes refunds to the original payment method. You may request a refund from us or directly from Paddle at paddle.net.
2. Free trial
Every new subscription starts with a 14-day free trial. You are not charged until the trial ends, and cancelling before that date costs nothing. Use the trial to make sure Skipaki Pro fits the way your yard works.
3. First payment: 14-day money-back guarantee
If Skipaki Pro is not right for you, contact us within 14 days of your first payment and we will refund it in full, no questions asked. This applies once per operator account.
4. Renewals and cancellation
Subscriptions renew automatically at the end of each billing period (monthly or yearly). You can cancel at any time from Settings → Subscription in the portal or through the Paddle customer portal linked in your invoice emails.
- After cancelling, you keep full access until the end of the period you have already paid for.
- Renewal charges are not refunded for unused time, except as described in sections 5 and 6.
- Switching from yearly to monthly billing takes effect at the next renewal.
5. Billing errors
If you were charged in error (duplicate charge, charge after a confirmed cancellation, wrong billing interval), tell us within 60 days of the charge and we will refund the difference in full.
6. Extended outages
If the portal is unavailable for more than 24 consecutive hours because of a fault on our side, we will credit or refund the affected days on request. Scheduled maintenance announced in advance is excluded.
7. How to request a refund
Email info@skipaki.com from the address of the operator owner, quoting the invoice number. We answer within 2 business days. Approved refunds are issued by Paddle to the original payment method and normally appear within 5–10 business days depending on your bank.
Your statutory rights under EU and Cyprus law are not affected by this policy.
See also the Subscription Terms and Privacy Policy.