Skipaki Pro FOR OPERATORS
Subscription Terms
1. What you get
Skipaki Pro is a web-based dispatcher portal for skip-hire operators in Cyprus. The service includes:
order intake (manual + AI-assisted freeform parsing), container availability tracking, driver assignment, route planning, invoice generation, customer database, audit log, mobile-friendly interface for drivers in the cab, and a marketplace channel that forwards consumer enquiries from skipaki.com to participating operators.
2. Your subscription and fees
Skipaki Pro is sold as one plan: €100 per month or €1,000 per year (two months free), excluding VAT. VAT at the rate applicable to your country is added at checkout. Every new subscription starts with a 14-day free trial; nothing is charged before the trial ends and cancelling during the trial costs nothing. The plan includes unlimited orders, customers, dispatchers and drivers for one operator account.
Subscriptions are prepaid and renew automatically at the end of each billing period (monthly or yearly) until cancelled. You can cancel at any time from Settings → Subscription in the portal or through the Paddle customer portal; cancellation takes effect at the end of the current billing period and there are no cancellation fees. Switching from monthly to yearly billing is charged immediately for the remaining period; switching from yearly to monthly applies at the next renewal. Refunds are handled as described in our Refund Policy.
Our order process is conducted by our online reseller Paddle.com Market Ltd. Paddle is the Merchant of Record for all our orders: it issues invoices, collects applicable taxes and handles payment-related customer service, returns and refunds. Paddle's Buyer Terms also apply to your purchase. Card details never touch Skipaki servers.
If a renewal payment fails you keep access for 7 days while you update the payment method; after that the portal is read-only until the balance is settled. Your data is retained as described in section 3.
3. Data ownership
Your customer records, orders, invoices and audit log belong to you. Skipaki processes them as a data processor under the Data Processing Agreement linked from the privacy policy. On termination you can export everything in JSON or CSV.
4. Service availability
We target 99.5% monthly uptime on the production portal, measured by external monitoring. Scheduled maintenance is announced at least 48 hours in advance via email and in-app banner.
5. Acceptable use
Do not use the portal to store data unrelated to skip hire operations, to send unsolicited bulk email, to attempt to circumvent row-level security or to access another operator's tenant. Doing so may result in immediate suspension.
6. AI features
The "AI Quick Order" feature sends free-text job notes (which routinely contain customer names, phones and addresses) to OpenAI for parsing into structured fields. We use OpenAI's zero-retention API mode — the prompt is processed and immediately discarded. You can disable the feature for your operator account on request.
7. Marketplace channel
Consumer enquiries received via skipaki.com are routed to participating operators based on location and container size. Acceptance is optional — declined enquiries are routed to other operators. Commercial terms (the per-job fee, settlement statements, obligations on both sides) are set out in the Marketplace Partner Terms.
8. Limitation of liability
Skipaki provides the portal "as is". We do our best to keep it accurate and available but we cannot guarantee uninterrupted service. We are not liable for indirect or consequential losses arising from your use of the portal. Our maximum aggregate liability is capped at the fees you have paid us in the 12 months before the event giving rise to the claim.
9. Governing law
These terms are governed by the laws of the Republic of Cyprus. Disputes are subject to the courts of Limassol.
10. Changes
We may update these terms. Material changes are announced at least 30 days in advance via email and in-app banner.
Contact
Skipaki Pro is operated by Skipaki, a sole-proprietor business registered in Limassol, Cyprus. Subscription questions: info@skipaki.com. Legal: info@skipaki.com. Payments and invoices: Paddle.com Market Ltd, paddle.net.